Leo Xiong Have you ever been in a situation where you try your hardest to avoid something, say spilling the glass of water you are holding as you walk, but end up doing it anyway? It’s frustrating, isn’t it? We’ve all experienced this in some form: the overwhelming concentration on a single specific task ultimately leads to failure. It’s counterintuitive, yet it feels almost natural. … Continue reading Feedback Framing: How Words Shape Behaviour